Optimized Schedule

With the access to SafeChats google analytics and using the data collected over the past 90 days, I was able to create an excel document of the optimal scheduling for their chat advocates. While creating this, I took into account the most popular times of online chats as well as when the website has the most traffic. Using this information, I found the times when support is most needed and thus, when the advocates should be staffed. The current hours of the chat's operation are Mon-Fri 10am-12am.

Optimized Scheuling - Sheet1.pdf

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Optimal Chat Staff Schedule:

Monday	​9am - 5pm
Tuesday	​10am - 8pm
Wednesday	9am - 5pm
Thursday	9am - 8pm
Friday	​10am - 5pm

Generalized Optimal Schedule:

Monday - Friday: 9am - 8pm